Extended Day – Billing / Invoice FAQs

Find answers to frequently asked questions about Extended Day Program billing and invoices on this page.

Your first invoice will be emailed on or about the 20th day of the current month of care. For example, your September 20th invoice will be for registered care days from September 1st – 30th. Invoices will be sent via email to the email address that you use to logon to the OneList system.

Invoices will be sent by our Corporate Services department.

The email will look similar to this:

Sample Invoice Email from Corporate Services Department

If you do not receive your bill on the 20th, please wait until the 23rd of the month before calling the Board. Before calling, please check to make sure that the email has not gone into your spam/clutter folder. If you are fully subsidized by the Region of Waterloo, you will not receive an invoice. Invoices are only sent to parents that have an amount outstanding to the Board for care.

Your bill is due upon receipt of the invoice.

Method 1: Credit Card

You may make a credit card payment in person between 8:30am and 4:30pm, Monday to Friday at 35 Weber St W, Kitchener, or by calling the Board Accounts Receivable Department at 519-578-3677 ext. 2877.

If you wish to have your credit card charged automatically each month, please fill out the attached enrolment form. The form can be dropped off at the Board office at 35 Weber St W, Kitchener, or may be mailed to the address below. If you would like to cancel any pre-authorized charges to your credit card, you may fill out the attached enrolment form and mail it to the Board office, or you may call the Board Accounts Receivable Department at 519-578-3677 ext. 2877 from 8:30 – 4:30, Monday to Friday; summer hours may vary.

If any payments made by credit card are rejected, the Accounts Receivable Department will notify you and you may be asked to use a different method of payment.

The Board accepts Visa or MasterCard only.

Method 2: Pre-Authorized Debit (PAD)

To have your payments automatically withdrawn, directly from your bank account, please fill out the Pre-Authorized Debit (PAD) agreement at the end of this document. The form can be dropped off at the Board office at 35 Weber St W, Kitchener, or may be mailed to the address below along with a void cheque or direct deposit slip from your bank.

If any payments are returned as insufficient funds (NSF) or are unable to process, the Accounts Receivable Department will notify you and you may be asked to use a different method of payment.

Click here to view the Pre-Authorized Debit/Credit Plan form.

Method 3: Online Payment

Online payments may be made monthly after receiving your invoice through your personal banking website. You will need to add the Board as a payee and enter your account number. The account number will be your Customer ID which will appear on the top-right of your invoice and will start with ED. Online payments may take up to three (3) business days to reach the School Board. Payment is deemed made when funds are received by the School Board.

The following banks are authorized to process online transactions with the Board at this time:

  • Bank of Montreal (Search name: Waterloo Catholic School Board)
  • CIBC/President’s Choice (Search name: Waterloo Catholic District SB)
  • Royal Bank of Canada (Search name: WCDSB – Acct Rec)
  • ScotiaBank (Search name: Waterloo Catholic District S.B)
  • TD Canada Trust (Search name: Waterloo Catholic District School Board)
  • Central 1 Credit Unions (Search name: Waterloo Catholic)

Method 4: Cheque/Cash/Debit

Cash and debit payments may be made in person at 35 Weber St W, Kitchener. Cheques, made payable to “WCDSB”, may be either mailed to or dropped off at the address below.

Waterloo Catholic District School Board
Attention: Accounts Receivable
35 Weber St. W., — Unit A
PO Box 91116
Kitchener, ON, Canada N2G 4G2

The Board Office Hours are Monday to Friday, 8:30am to 4:30pm.

There is an after-hours drop box available at the front of the building by the main entrance where you may drop off your cheques securely.

Please write your customer ID on the front of the cheque. The Customer ID is on the top-right of your invoice and will start with ED.

Yes. Once you have obtained your Customer ID, you may make your payment. To obtain your Customer ID, contact the Accounts Receivable Officer at the 519-578-3677 ext. 2877. You may then arrange to pay via online banking, cash, or cheque as outlined in question four (4).

Questions regarding the invoice may be directed to the Accounts Receivable Officer at 519-578-3677 x2877 (Monday – Friday; 8:30-4:30) or email: Accounts.Receivable@wcdsb.ca

You can apply for subsidy through OneList Waterloo Region. For further information on Child Care Subsidy contact the Region of Waterloo Child Care Subsidy office at 519-575-4400.

Please note that the Board applies subsidy amounts as received from the Region of Waterloo. If you have any questions regarding your subsidy rate, please contact the Region of Waterloo at 519-575-4400.

You must log into your OneList account to make all changes to schedules or to withdraw from the program. Two weeks’ notice must be provided for all changes and withdrawals.

No. You will be charged the same rates for PD days as instructional days.

Each family will receive 10 vacation days that they may use per school year, without charge, when their child is not attending the program. All vacation weeks must be applied on your OneList account at least two weeks prior. Once applied on OneList, with at least two weeks notice, fees will be removed from your invoice. For further information on vacation weeks, please refer to the Parent Handbook – Extended Day Programs or call one of the Extended Day Supervisors at 519-578-3660.

Yes. The amount of subsidy you receive will be deducted from the full fee amount of the program on a per day basis. The amount on the invoice you receive is your contribution amount for care. Your contribution is based off of the CFA letter you received from the Region of Waterloo. If you are fully subsidized by the Region of Waterloo, you will not receive an invoice.

Yes. As required by the Canada Revenue Agency (CRA), tax receipts will be issued by February 28 of the following calendar year to your email as registered on the OneList system.

If you have questions regarding your tax receipt, please contact the Accounts Receivable Department at 519-578-3677 ext. 2877 or email Accounts.Receivable@wcdsb.ca.